Frequently Asked Questions
CAN I PLACE MY ORDER BY MAIL?
YES! Use this website to select your photos and options. At the end of the checkout process, you will have the option to pay with credit card or pay by mail. You will be given the order number and the address to send your check or money order. Your order will be processed upon receipt of your payment.
WILL MY PHOTOS LOOK BETTER THAN THE ONLINE IMAGES?
YES. In order to post photos online in a timely manner, we cannot perfectly edit and color-correct every photo. We also want the photos to load as quickly as possible for our viewers whether you have a high-speed or dial-up internet connection. Therefore, online proofs are low resolution images. The photos you order will be high resolution images (unless requested otherwise), and will be edited, brightened and sharpened for best quality.
WHY AREN'T MY PHOTOS POSTED ONLINE YET?
We make every effort to post proofs online within two weeks of a show, but orders placed at the show take priority. For that reason, we urge everyone to place their orders at the show if possible.
HOW SOON WILL I GET MY PHOTO ORDER?
Electronic photos are typically sent out within 24 to 48 hours. Print orders are shipped within 2-4 weeks via U.S. Mail. Rush orders can be arranged for an additional fee.
LOW RESOLUTION vs. HIGH RESOLUTION?
Sometimes you'll be asked whether you need a "high res" or "low res" photo. What's the difference? "Res" is short for resolution, which refers to the number of dots or pixels per inch of an image. The higher the resolution, the better the quality. If your image is only for viewing on a computer screen, go with low resolution (72 dpi). If your photo will be used in a printed piece, then you should be working with a high resolution image (300+ dpi). Keep in mind that the resolution of a photo can usually be lowered. However, trying to increase the dpi of a low resolution image can have unwanted results.
DO YOU HAVE GIFT CARDS OR GIFT CERTIFICATES?
YES - It's called a Registry. If you have an account, we encourage you to create a Registry. Then you can share your registration code with friends and family and they can put money into your account as a gift for birthdays, holidays, and other special occasions. If you know someone who orders photos from us often, you can search for their Registry if you know their email address.
I HAVEN'T FOUND THE ANSWER TO MY QUESTION!
Email Pearl if you have questions about specific photos or shows, or to arrange a photo shoot. If you are experiencing technical problems with this website, or if you just have some suggestions for making the site more user-friendly, please email the website staff.